Privacy Policy

This Privacy Policy, together with our Terms and Conditions, sets out the basis on which any personal information that The Jerai Hotels & Resorts ("we", "our", "us") collects from you, or that you provide to us, will be processed by us. We are committed to protecting and respecting your privacy.

Information that we may collect from you

We may collect and process the following personal information about you in relation to our website:

• Information that you provide by filling in forms on our website. This includes information provided at the time of:
• If you contact us through our general enquiry form, we may keep a record of that correspondence.
• Information provided when completing surveys that we use for research purposes.
• Details of transactions (including payment card details) made through our website.
• Details of your visits to our website including traffic data, location data, weblogs, and other communication data, whether required for billing purposes or otherwise, and the resources you access.
• Information provided when entering a competition or promotion.
• Information provided when reporting a problem with our website.
• Information provided when registering for our programs, including corporate account requests, Booking Bonus claims, e-newsletter subscription, Signature loyalty program, and Optimum leisure membership.
• Information provided when booking one of our restaurants through our websites.
• Information provided when submitting a Meetings and Events enquiry.

Use of personal information

We process personal information for the following purposes:

• Providing our services.
• Handling your bookings, enquiries, and other requests.
• Administering your bookings and other services.
• Tailoring our services to your requirements and preferences.
• Direct marketing of products and services, including news, updates, events, promotions, competitions, reports, and other information.
• Providing information about products, offers, and services that may interest you, including those from our selected partners.

We may contact you by telephone for these purposes. Calls may be recorded for quality control.

Information entered into booking forms

Information you enter in booking forms may be collected to contact you regarding your booking/enquiry or for purposes mentioned above. We will not store or share this information beyond what is necessary.

Where we store your personal information

Your information may be stored in our system or processed by staff outside The Jerai Hotels & Resorts for payment processing and service provision. We ensure this information is handled securely.

You are responsible for keeping your password confidential.

Disclosure of your personal information

We will not sell your personal information. It may be disclosed to:

• Members of our group companies, subsidiaries, or ultimate holding company.
• Suppliers and agencies processing information on our behalf.
• Professional advisors, auditors, and insurers.
• As required by law or regulatory authorities.

We may also disclose information to our partners and service providers:

• For managing your booking or enquiry.
• For providing requested services.
• For communicating offers and services, with your consent.

The internet

Using the internet to collect and process personal information involves international data transmission. By using our website, you agree to this processing method.

We strive to protect your information but cannot guarantee complete security. Credit card details are not recorded during room booking.

Our website may link to external sites. We are not responsible for their privacy policies.

Notification

You will receive two email notifications on the transaction day: one from the payment gateway and one from our hotel website. If you do not receive them, please contact us.

Cookies

We use cookies to improve our website. Data is used in aggregate form to enhance your experience.

Cancellation Policy

Reservations cannot be modified or canceled once booked.

Contact

For queries about your personal information or our practices, please contact us.

Information Collection and Use

We may collect certain personal information to improve our services.

Log Data

In case of errors, we collect log data such as IP address, device details, OS version, app configuration, and usage time.

Security

We use commercially acceptable methods to protect your personal information, but no method is 100% secure.

Changes to Privacy Policy

We may update our Privacy Policy periodically. Changes are effective immediately when posted on this page.