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Frequently Asked Questions

Find answers to the most common questions about our services, facilities, and more.

Our faq's

Have any questions?

General

Is the system accessible on both desktop and mobile devices?

  • The system is accessible on desktops via the website, while mobile users can access it through the Experience Jerai Hill app, available for iOS and Android devices.

Account

How do I register an account?

  • You can register the account by following options:
    • through Google Account
    • through Facebook Account
    • your email address and password
    Please do note that the verification will be sent through the email address that has been submitted. Check your email and click the verify button to verify your account. You then will be automatically redirected to My Gunung Jerai page where you can start exploring the My Gunung Jerai application.

Profile Management

Can I update my account information, including my email address?

  • Yes, you can update your account details such as Profile’s Avatar, Name, Phone No, including your email address, by going to the Profile section via the profile icon in the navigation menu. If you change your email, you will need to verify the new address to complete the update.

Services

How do I provide feedback about a room service?

  • To leave a review, click the Profile icon, go to the Booking section, and select your completed booking. Then, click the Review button, rate the service using the star system, share your feedback or comments, and hit Submit to finalize your review.

What kind of payment does Experience Gunung Jerai accept?

  • On Experience Gunung Jerai, we accept FPX Retail Banking, FPX Corporate Banking, DuitNow QR, Local Credit/Debit Card, Foreign Credit Card, Kiple, Alipay, Boost, Touch n Go, GrabPay, MAE by Maybank2u, ShopeePay and Google Play payment options.

Notifications

Will I receive an email notification after making a registration or payment?

  • Yes, you will receive an email notification after completing a registration or payment. If you do not receive an email, please check your spam or junk folder, or contact customer support for assistance.

Support

How can I contact customer support?

  • You can contact customer support by navigating to the Contact section in the navigation menu, filling in the required fields in the form, and clicking the Send button. For direct access, visit: Experience Jerai Hill - Contact Us .

How can I contact Hotel service support?

  • You can contact each hotel's service support using the details provided below.
    • The Jerai Hill Resort
      • Email: [email protected]
      • Address: The Jerai Hill Resort, Puncak Gunung Jerai, Jalan Sungai Petani, 08300, Gurun, Kedah Darul Aman
      • Phone: +60 4-466 7777
    • The Jerai Hotel Alor Setar
      • Email: [email protected]
      • Address: Lot 134-141, Jalan Sultan Badlishah, Bandar Alor Setar, 05000 Alor Setar, Kedah Darul Aman
      • Phone: +60 4-733 5917
    • The Jerai Hotel Sungai Petani
      • Email: [email protected]
      • Address: 427 Jalan Kolam Air, 08000 Sungai Petani, Kedah Darul Aman
      • Phone: +60 4-421 3411

Hotel faq's

Have any questions about hotel?

Hotel/Services

Where is The Jerai Hill Resort located?

  • The resort is located at the peak of Mount Jerai, Kedah, offering breathtaking views and a cool atmosphere.

What types of rooms are available?

  • The resort offers Superior, Deluxe, Premier, and Executive rooms, all equipped with air conditioning, Wi-Fi, and tea/coffee making facilities.

Does the resort provide Wi-Fi?

  • Yes, free Wi-Fi is available throughout the resort.

What languages do the staff at The Jerai Hill Resort speak?

  • The Jerai Hill Resort staff can communicate in up to two languages, including English for guests who prefer it.

What are the check-in and check-out times?

  • The check-in time is 3:00 PM, and the check-out time is 12:00 PM.

Food and Beverages

Does the resort have a restaurant?

  • Yes, the resort has a restaurant serving local and international cuisine.

Is breakfast included in the Jerai Hill Resort rates?

  • Yes, breakfast is included. For more details, please contact the hotel staff.

Activities/Attractions/Packages

What activities are available at the resort?

  • Activities include Sky Bike View, strawberry farm visits, wall climbing, paintball, telematches, and more.

What facilities are available for children at The Jerai Hill Resort?

  • Families with children can enjoy recreational facilities such as a children's swimming pool and a playground.

Parking/Transport

How can guests reach the resort?

  • Guests can drive or take transportation from the foot of Mount Jerai. A shuttle service is also available.

Is free parking available?

  • Yes, free parking is available for guests with a confirmed hotel booking.

Does The Jerai Hill Resort provide transportation services?

  • A shuttle van service is available. Please inform the hotel staff if you wish to use this service.

Contact

Email

Address

  • The Jerai Hill Resort, Puncak Gunung Jerai, Jalan Sungai Petani, 08300, Gurun, Kedah Darul Aman

Telephone

  • +60 4-466 7777

© 2025 EXPERIENCE JERAI HILL, All rights reserved